Certifying your business to ITSM system against ISO/IEC 20000-1 can bring the following benefits to your organization.
ISO 20000 certification standards have demonstrated the requirements of organizations that uphold a reliable IT service and infrastructure.
It provides more opportunities to improve the efficiency, reliability, and consistency of IT service impacting costs and service.
Better alignment between business objectives and IT, reducing risks, and improving communication between business areas.
Continual Improvement built into the processes increases efficiency and productivity.
Suppliers and partners will become more integrated and service focused.